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WELCOME TO THE WORLD OF BCYCLE

  • What is Des Moines BCycle?

  • Why do we need Des Moines BCycle?

  • Who needs Des Moines BCycle?

  • What about the actual BCycle bike?

  • How does Des Moines BCycle work?

  • Can I buy a membership for someone as a gift?

BECOMING A MEMBER OF DES MOINES BCYCLE

  • How much does it cost to join and use Des Moines BCycle?

  • What does the term “usage fee” refer to?

  • Why can’t I sign up for a longer membership at a station kiosk?

  • Can I become a Des Moines BCycle member if I don’t have a credit or debit card?

  • Can I buy a membership for someone as a gift?

  • What is a B-card and how does it work?

  • How do I get a B-card?

  • How often is my credit card charged for BCycle fees?

  • Can I buy more than one membership with my credit or debit card?

PERSONAL ACCOUNT MANAGEMENT

  • What if I don’t agree with a credit card charge?

  • What if I want to cancel my membership?

  • How do I receive (or stop) text notifications?

  • How do I change or update my credit card information?

  • What should I do if I’ve lost my B-card?

  • When does my membership period begin? How do I find out when it ends?

  • How do I find my personal ride statistics?

  • How does B-cycle calculate my miles ridden, calories burned, and carbon offset?

  • Why does my B-card get denied at the dock or kiosk?

  • Am I financially responsible for damage to a bike while I have it checked out?

  • Can I loan my B-card to someone else?

USING DES MOINES BCYCLE

  • How do I choose which BCycle to check out from a B-station?

  • What do I need to know about riding a BCycle?

  • Is it legal to ride a bike without a helmet?

  • Does Des Moines BCycle provide helmets for riders?

  • Can minors participate in Des Moines BCycle?

  • Is Des Moines BCycle available 24/7 year-round?

  • What if a bike I have checked out has a problem?

  • What if I lose the key to the bike’s built-in lock?

  • What happens if my bike is lost or stolen?

  • What if I am involved in an accident?

  • What if I want to reserve a bike?

  • What if I want to keep a bike all day or longer?

  • How do I find stations?

  • What if I want to check out a bike, but a station is empty? How do I find stations with available bikes?

  • What if I need to return a bike and a station is full? How do I find stations with empty docks?

  • What do the lights and sounds on the dock signify?

Des Moines BCycle
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Brought to you by: Des Moines BCycle Collective